Increasing business value with better IT operations: A guide to site reliability engineering (SRE)

Learn what SRE is and how it can improve the way you do IT operations. Then get an introduction to what Google Cloud offers to help you implement SRE.

Get the whitepaper

First name
Last name
Business email
Calling Code
  • (+84)
Business phone
Job title
Company name
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua & Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Ascension Island
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia & Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Cook Islands
  • Costa Rica
  • Croatia
  • Curaçao
  • Cyprus
  • Czechia
  • Côte d’Ivoire
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Falkland Islands (Islas Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard & McDonald Islands
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • North Macedonia
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Réunion
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia & South Sandwich Islands
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Barthélemy
  • St. Helena
  • St. Kitts & Nevis
  • St. Lucia
  • St. Martin
  • St. Pierre & Miquelon
  • St. Vincent & Grenadines
  • Suriname
  • Svalbard & Jan Mayen
  • Sweden
  • Switzerland
  • São Tomé & Príncipe
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad & Tobago
  • Tunisia
  • Turkmenistan
  • Turks & Caicos Islands
  • Tuvalu
  • Türkiye
  • U.S. Outlying Islands
  • U.S. Virgin Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis & Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • An Giang
  • Bà Rịa-Vũng Tàu
  • Bắc Giang
  • Bắc Kạn
  • Bac Liêu
  • Bắc Ninh
  • Bến Tre
  • Bình Định
  • Bình Duong
  • Binh Phuoc
  • Bình Thuận
  • Cà Mau
  • Can Tho City
  • Cao Bằng
  • Da Nang City
  • Đắk Lắk
  • Đắk Nông
  • Điện Biên
  • Đồng Nai
  • Đồng Tháp
  • Gia Lai
  • Hà Giang
  • Hà Nam
  • Hà Tinh
  • Hải Dương
  • Haiphong City
  • Hanoi City
  • Hậu Giang
  • Ho Chi Minh City
  • Hòa Bình
  • Hung Yên
  • Khánh Hòa
  • Kiên Giang
  • Kon Tum
  • Lai Châu
  • Lâm Đồng
  • Lang Song
  • Lào Cai
  • Long An
  • Nam Dinh
  • Nghệ An
  • Ninh Bình
  • Ninh Thuận
  • Phú Thọ
  • Phú Yên
  • Quảng Bình
  • Quảng Nam
  • Quảng Ngãi
  • Quảng Ninh
  • Quảng Trị
  • Sóc Trang
  • Son La
  • Tây Ninh
  • Thái Bình
  • Thái Nguyên
  • Thanh Hóa
  • Thừa Thiên-Huế
  • Tiền Giang
  • Trà Vinh
  • Tuyên Quang
  • Vinh Long
  • Vinh Phúc
  • Yên Bái
  • Advertising & Marketing
  • Agriculture
  • Automotive
  • Consumer Packaged Goods
  • Education
  • Electrical & Electronics
  • Energy & Utilities
  • Financial Services
  • Food, Beverage & Restaurants
  • Gaming
  • Government
  • Healthcare & Life Sciences
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Professional & Business Services
  • Retail & Wholesale
  • Technology
  • Telecommunications
  • Tourism & Leisure
  • Logistics
  • Other
Sign me up to receive news, product updates, event information, and special offers about Google Cloud from Google.

I understand my personal data will be processed in accordance with Google's Privacy Policy.
This whitepaper covers the key ideas of SRE, including the following topics:
  • What problems SRE addresses
  • How service level objectives (SLOs) and error budgets help you balance new features and reliability
  • The value of minimizing toil in your IT operations
  • How Google can help you make SRE a reality in your organization
Google Cloud