Transform your business into a digital-ready enterprise
Enterprises today face multiple challenges in understanding the health of their digital ecosystem. Delayed root cause analysis, scattered data and reactive operations contribute to low customer satisfaction and high operational costs – impacting growth, profitability and innovation..
Powered by AI and automation, our frictionless operations solution integrates observability and intelligent agents across your enterprise to deliver seamless, proactive operations.
What we deliver
- Reduced manual intervention through proactive detection and resolution of issues.
- Predictive, self-healing systems that minimize downtime and maximize business outcomes.
- Improve efficiency and reduce total cost of ownership.
- Enhanced customer experience and accelerated digital transformation.
How we deliver
- Drive business outcomes using industry-aligned and cost-effective solutions focused on efficiency gains.
- Accelerate innovation through our extensive partner ecosystem and deep domain expertise.
- Offer flexible engagement models, including consumption-based and as-a-service.
- Ensure value and competitive advantage through a global presence across 53+ geographies.
Business benefits: Frictionless, fast and financially efficient
20% – 30%
Faster time to market
40% – 45%
Reduction in support efforts
30% – 40%
Reduction in operational costs
Our capabilities
Our experienced professionals are ready to support you with our advisory services, tailored to your business needs.
Observability ecosystem
Our observability ecosystem uses a service design approach to integrate monitoring across applications, infrastructure and business processes. It features AI-powered self-healing systems, event-based detection and remediation, providing a comprehensive 360° operational view and driving business outcomes.
Intelligent automation and self-healing
Our intelligent automation services leverage AI-driven agents and industry-specific large language models to enable autonomous IT and business operations. These solutions deliver preventive, predictive and reactive automation, transforming data into actionable insights and driving business outcomes through self-diagnostic and self-remediation capabilities.
Business operations
Driven by AI and human-in-the-loop approaches, our business operations services transform business and IT processes. It uses agent-driven automation, data-driven decision-making and integrated AI Ops to deliver intelligent insights, adaptive case management, and process automation for improved efficiency and business outcomes.
Empower customer
With AI agents and industry-specific large language models, our empower customer services deliver personalized, self-care solutions that enhance customer experience and business efficiency. The approach includes multi-channel support, sentiment analysis, predictive modeling and integration with ITSM platforms – all enabling proactive and data-driven customer engagement and knowledge management.
How we make an impact
Global cards and payment major
Streamlined operations helped enhance customer experience
We delivered E2E application services with 450+ FTEs across 7 LOBs and 340+ applications. Using our observability framework, the team implemented an automation and self-healing solution with 99.99% availability, thereby enhancing the overall customer experience. Key outcomes include:
• 40% reduction in TCO
• 45% reduction in support efforts
• 30% lower incident in-flow
Global engineering and infra services
Integrated streamlined business operations
We supported 400+ applications and infrastructure, covering AI, IOT, RPA, cloud, edge, DC services and data analytics. We also provided 24x7 service management across 70+ countries for 75,000 users as well as modern app management on multi-cloud digital platforms with CI/CD and DevSecOps. Key outcomes include:
• 20% faster time to market
• 25% CSAT improvement
• 1600+ consultants delivered 100+ innovations
• 150+ IT OPS automation use cases and 3,500 test cases
International pharma group
Next-gen metrics-driven application support
Implemented a next-generation, metrics-driven application support model that leverages site reliability engineering (SRE) principles, advanced observability practices and continuous improvement initiatives. This approach includes Datadog and Splunk dashboards for real-time monitoring, along with automated incident creation to enhance operational efficiency and system reliability. Key outcomes include:
• 10% YoY improvement on productivity levers
• 10% YoY improvement on RTO / RPO
• 15% annual TOIL reduction
• 20% faster time to market
• 25% CSAT improvement
• 1600+ consultants delivered 100+ innovations
• 150+ IT OPS automation use cases and 3,500 test cases
Harnessing the Power of We
Contact us for more information or to book a one-on-one meeting
